Shopping Guide

Shopping Guide

RETURNS - Offering you peace of mind with our free returns policy!

If you do not feel entirely satisfied with any of your purchases we are here to help. You can return the product/s and get a full credit or refund. Just let us know within 48 hrs of receiving your order.

Returns will be sent to Cairns within Australia and postage charge will be held as credit or refunded to you once received. Any product you return needs to be in the same condition you received it in.

Returns only available in Australia. Other countries will be issued a credit or refund if fault is found in product and photo provided.

BEST PRICE PROMISE -

We will beat or match any competitors price guaranteed. Just send us a link or relevant information to confirm.

REFUND POLICY -

All items are quality control inspected before being packed and sent. Should a product be faulty by manufacture, please let us know within 48 hours of receiving your order. We shall issue you with credit or a refund once fault has been established.

We will pack your order with the utmost care and ensure it leaves our premises under our quality control processes.

DELIVERY TERMS -

Your orders will be processed and sent ASAP once your payment has gone through.

Orders $1500 + are FREE DELIVERY and sent by TNT Express Courier. It generally takes 4-7 days to arrive at your door. That’s a savings for you of $270 and up depending on size of order!

Orders under $1500 are sent FREE by Thai Post (SAL) service. This usually takes 2-3 weeks to arrive at your door. If you require your stock more urgently it can be sent by TNT courier (4-7 days) for a surcharge.

If we are unable to fill any part of your order we will complete the order, less the unavailable items and advise you of the status. If you wish you can replace the unavailable item with another product from the website to the same value or we can refund the amount. Alternatively you may wish us to hold it as credit for your next order.

PAYMENTS -

Payments can be made via PayPal, Credit card (Visa or MasterCard) and Bank transfer. Once payment has been made and cleared your order will be dispatched.

MINIMUM ORDER REQUIREMENTS -

Minimum order amount is $500 and generally the minimum order quantity per product is 4.

COLOURS -

All our products are provided in a set of the latest fashionable colours relevant to the Western market at the time. You can however add colour preferences for each product you purchase when adding to your cart.

PATTERNS -

To provide you with the latest prints as soon as they come out we do not always carry stock and instead personally acquire your products at the time of your order. Thus we can get all the latest awesome patterns for you first and before anyone else.

If the pattern in the photo is finished or you would prefer a different pattern type please select your preferences.

Our free returns policy covers the off chance you might not like a certain pattern. If outside Australia we are happy to discuss any issues you may have.

SIZING -

Many of the products on our website come in what is called a Free Size. For women's clothing this generally fits sizes 10 to 16 (Approx 88.9 cm to 101.6 cm across the bust). All other products have sizes stated on the product details pages.

We do not put any products on our site that we believe would be too small for the Western figure.

SHOPPING GUIDE SERVICE -

Planning a shopping trip to Thailand. With our 10 + years’ experience we can take you to all the right places and get you all the best possible prices. Further details can be discussed on phone or by email.

SECURE SHOPPING -

SSL certificateThis site has been secured with an SSL certificate, as you can see in the address bar https with https:// there it means the data is encrypted. Any information you enter on this website such as your personal and/or financial information is safe and is covered by a warranty of up to $10,000 should anything nasty happen.

ORDERING ON-LINE

Ordering on-line is done through an internet store and thus requires orders to be made via the website. Once you have set up an account you only need to log in to this account when you shop each subsequent time. This account will store all your information safely including

CURRENCY -

All prices are in Australian Dollars (AUD).

Payments from other currencies will be converted to AUD at whatever the exchange rate is when the payment is made.